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Privacy Policy.

Tafolo Enterprises Pty Ltd
ABN 84 601 842 719
Trading as Tafolo Realty and Team Tafolo
Last updated: 19 February 2026
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1. Introduction

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Tafolo Enterprises Pty Ltd (ABN 84 601 842 719) trading as Tafolo Realty and Team Tafolo (“Tafolo Realty”, “we”, “us”, “our”) is committed to protecting the privacy of individuals and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

This Privacy Policy outlines how we collect, hold, use and disclose personal information in the course of conducting our real estate business. “Personal information” has the meaning given in the Privacy Act 1988 (Cth) and refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

 

2. Collection of Personal Information

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We may collect personal information that is reasonably necessary for our business functions and activities, including but not limited to:

  • Full name

  • Residential, postal and/or business address

  • Email address

  • Telephone number(s)

  • Date of birth

  • Occupation and employment details

  • Identification details (including driver’s licence or passport details where required for verification purposes)

  • Financial information relevant to property transactions

  • Property ownership details

  • Records of communications with us

  • Any other information provided in connection with property sales, purchases, leasing or enquiries

 

We will only collect sensitive information (as defined in the Privacy Act) where reasonably necessary and with your consent, or where otherwise permitted or required by law.

 

3. Methods of Collection

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We collect personal information directly from you wherever practicable, including when you:

  • Enquire about or engage our real estate services

  • Attend property inspections or open homes

  • Enter into sales, marketing or property management agreements

  • Complete forms on our website or other forms, such as but not limited to google forms, managed by us

  • Subscribe to communications

  • Communicate with us by phone, email, SMS or in person

 

We may also collect personal information from third parties where reasonably necessary, including:

  • Legal representatives, conveyancers and financial institutions

  • Government agencies and regulatory authorities

  • Credit reporting bodies (where applicable)

  • Service providers and technology platforms

  • Our network head office, @realty, where required for transaction processing, trust accounting, compliance administration or system support

 

4. Purposes of Collection, Use and Disclosure

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We collect, hold, use and disclose personal information for purposes including:

  • Providing real estate agency and related services

  • Facilitating property sales, purchases and leasing transactions

  • Marketing and advertising properties

  • Communicating with clients, buyers, tenants and other stakeholders

  • Maintaining transaction records and CRM systems

  • Conducting internal administration and quality assurance

  • Direct marketing (in accordance with applicable laws)

  • Meeting legal, regulatory and compliance obligations

 

We may disclose personal information to employees, contractors, agents, related bodies corporate, professional advisers and service providers where reasonably necessary to carry out these functions.

Where Tafolo Realty operates within the @realty network, certain personal information may be processed or administered via @realty systems for regulatory compliance, trust accounting, transaction processing or operational support.

We do not sell personal information.

 

5. Direct Marketing

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We may use personal information to provide marketing communications regarding properties, market updates and related services.

Communications may be sent via email, SMS, telephone or post in compliance with the Spam Act 2003 (Cth) and other applicable legislation.

You may opt out of receiving marketing communications at any time by:

  • Using the unsubscribe mechanism in communications; or

  • Contacting us directly.

We will process opt-out requests within a reasonable timeframe.

 

6. Overseas Disclosure

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We may disclose personal information to overseas recipients in connection with data hosting, IT support or administrative services.

These recipients may be located in:

  • Singapore (CRM and software support)

  • The Philippines (administrative support services)

  • Ukraine and Portugal (software development and technical services)

We take reasonable steps to ensure that overseas recipients handle personal information in accordance with the Australian Privacy Principles.

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7. Cookies and Website Analytics

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Our website may use cookies and analytics tools to improve functionality, monitor website performance and enhance user experience.

Cookies do not ordinarily identify individuals unless personal information is provided.

You may configure your browser to refuse cookies; however, certain website functionality may be affected.

 

8. Failure to Provide Information

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If you do not provide personal information requested by us, we may be unable to:

  • Provide requested services;

  • Facilitate property transactions;

  • Respond to enquiries; or

  • Comply with legal or regulatory obligations.

 

9. Storage and Security

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We store personal information in electronic and physical formats.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, including:

  • Secure CRM platforms

  • Access controls and password protections

  • Encrypted communications where appropriate

  • Restricted physical office access

 

Transmission of information over the internet is not completely secure and occurs at your own risk.

We will take reasonable steps to destroy or de-identify personal information when it is no longer required, subject to legal retention obligations.

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10. Access and Correction

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You may request access to personal information we hold about you by contacting us using the details below.

We will respond within a reasonable period and provide access unless an exception under the Privacy Act applies.

If you believe personal information is inaccurate, incomplete or out of date, you may request correction. We will take reasonable steps to amend the information where appropriate.

We do not charge for correction requests.

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11. Complaints

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If you believe we have breached the Australian Privacy Principles, you may submit a written complaint to:

Ben Tafolo
Tafolo Enterprises Pty Ltd
Trading as Tafolo Realty
Shop 8, 191 Vienna Road
Alexandra Hills QLD 4161
Phone: 0419 260 719
Email: tafolo@atrealty.com.au
Website: www.tafolorealty.com.au

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We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

 

12. Third-Party Websites

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

13. Amendments

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We reserve the right to amend this Privacy Policy at any time. The current version will be published on our website https://www.tafolorealty.com.au/privacy-policy and will take effect upon publication.

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